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Organization

About OCIO

What OCIO does

Overview

OCIO provides ICT services and solutions to support and enhance learning, teaching, research and administration of the University.

Under the CIO's supervision there are seven teams.

The Associate CIO assists the CIO in overseeing the University-wide ICT infrastructure and services, as well as information systems and application development, to achieve the missions of OCIO.

specialist teams
7
CIO and Associate CIO
1 + 1
campus sites with on-site classroom supportTai Po main campus, Tseung Kwan O and North Point Study Centres
3

Who does what

Our teams

Infrastructure & user support

Network and Systems (NS)

Led by T K Kwan · Senior IT Manager

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Designs, plans, runs, modernises and continuously improves the University's enterprise infrastructure, networks, cloud platforms and cybersecurity capabilities, to support all mission-critical services and systems.

Oversees

  • LAN
  • WAN
  • Wi-Fi
  • Cabling
  • Storage area network
  • On-premises and cloud servers
Network cables plugged into a switch

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User Services (US)

Led by Kelvin Cheng · Senior IT Manager

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The IT Help Desk service counter at Tai Po campus

The OCIO front end to support general and academic users.

IT Help Desk
  • Manage the IT Help Desk
  • Manage the computing facilities in computer laboratories
  • Organise IT training and orientation programmes for staff and students
  • Provide consultation services for using IT in office automation and learning and teaching
  • Design and implement the PC desktop systems
  • Provide hardware and software maintenance for computers and peripherals
  • Provide one-stop technical support for all central classrooms and lecture theatres in the main campus and the Tseung Kwan O and North Point Study Centres

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Administrative systems

Student Administration (SA)

Led by Genius Chan · Senior IT Manager

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Provides system support for the implementation of all student administrative systems.

Works with

  • Registry
  • Faculty offices
  • Academic departments
  • LTTC
  • Library
  • Student Affairs Office
  • Finance Office
  • Human Resources Office

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Finance and Human Resources (FHR)

Led by Ricardo Wong · Senior IT Manager

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Provides system support for the implementation of all finance and HR related administrative systems.

Works with

  • Finance Office
  • Human Resources Office

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Management Information Systems (MIS)

Led by Kevin Cheung · Senior IT Manager

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Develops Management Information Systems to support strategic decision making of senior management.

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Innovation & governance

Smart Campus (SC)

Led by Genius Chan · Senior IT Manager

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Focuses on innovation and emerging technologies projects, and on user experience enhancements.

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Governance and Administration (GA)

Led by Bonnie Shing · Senior Administrative Manager

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Provides project governance and day-to-day operational support services to the Office.

Ensures efficient, effective and high-quality project administrative services, and acts as a role model to promote best practices in office automation.

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ContactNeed help?

Service counter, Tai Po Campus, Room C-LP-20Mon to Fri 8:30am - 6:30pm · Sat 8:30am - 5:00pm · Closed on Sundays and public holidays